Akixi Analytics for Microsoft Teams – a powerful tool to improve customer experience and operational efficiency
Akixi CX Analytics for Microsoft Teams is a game-changer for every single organisation that has invested in Microsoft Teams and wants greater visibility of calls to improve operational efficiency and...
Redcentric is first partner to deliver CX Analytics for Microsoft Teams to the marketplace in the UK
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Improving Customer Experience with Voice
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Enhance your call routing with Text-to-Speech
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Omni-Channel vs. Multichannel: Choosing the Future of Customer Interaction
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Stop sidelining your agents: Why AI Assistance is a must-have, not a nice-to-have
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
Virtual Wards: Enhancing the Continuum of Care
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
Changes to WLR and ISDN services – What you need to know
As of 5th September 2023. communications providers can no longer make changes to their existing WLR estate. Discover what that means for you here
When BlueJeans Says Goodbye: Your Guide to Finding the Perfect Alternative
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Redcentric is poised to help GPs in primary care to access government funds and make the transition to new digital telephone services
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
Charting the ‘call to contact’ journey
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
How to create a digital workspace
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?