*Please note, from 2nd February 2022 change requests are now known as service requests. Incidents are now known as support requests. You can find service and support offerings by searching in the search bar in SMAX and completing the relevant form. This applies to all existing references within the current Service Definitions.
| Service Definition | Version | Effective Date |
|---|---|---|
| Managed Database Service For Oracle Service Definition | v2.0 | 02/07/2018 |
| Service Definition | Version | Effective Date |
|---|---|---|
| Dubber Call Recording Service Definition | v2.1 | 18/12/2019 |
| Inbound Service Definition | v1.7 | 24/05/2018 |
| Unity Call Reporting Service Definition | v1.3 | 08/05/2018 |
| SIP Trunking Service Definition | v2.1 | 21/06/2018 |
| Lines and Calls Service Definition | v4.5 | 19/04/2023 |
| Unity IP Voice Service Definition | v5.4 | 01/02/2019 |
| Redcentric Microsoft Teams Calling Service Definition | v1 | 03/10/2023 |
| Advanced Cloud-Based Telephony for General Practice Service Definition | v1 | 17/11/2023 |
| Service Definition | Version | Effective Date |
|---|---|---|
| Data Centre Services Service Definition | v5.0 | 20/12/2024 |
| Cross Connects Service Definition | v1.0 | 20/12/2024 |
| Remote Hands Service Definition | v1.0 | 20/12/2024 |
| Service Definition | Version | Effective Date |
|---|---|---|
| Healthcare Secure Remote Access Service Definition | v6.4 | 13/09/2022 |
| HSCN Gateway Services | v6.0 | 17/08/2021 |
| Managed IP-VPN Core Service Definition | v6.2 | 14/09/2022 |
| Internet Service Definition | v6.0 | 17/08/2021 |
| Ethernet Service Definition | v6.2 | 14/09/2022 |
| Broadband Service Definition | v6.4 | 14/09/2022 |
| Cellular Failover Service Definition | v6.02 | 14/10/2022 |
| Managed IP-VPN Global Service Definition | v5.0 | 31/05/2018 |
| WAN Insight Service Definition | v1.4 | 09/08/2023 |
| SD-WAN Service Definition | v1.2 | 08/11/2022 |
| Meraki Service Definition | v7.1 | 14/10/2022 |
| Managed LAN Switch Service Definition | v6.1 | 14/10/2022 |
| Secure Remote Access Service | v6.3 | 13/09/2022 |
| IP-VPN Traffic Analyser Service Definition | v6.0 | 17/08/2021 |
| Cellular Primary Service Definition | v6.0 | 23/10/2022 |
| Managed Wireless LAN Service Definition | v5.0 | 31/05/2018 |
| Wireless Guest Access, Analytics & Marketing Service Definition | v6.0 | 17/08/2021 |
| Load Balancing Service Definition | v5.0 | 31/05/2018 |
| Service Definition | Version | Effective Date |
|---|---|---|
| Cyber Security Professional Services | v1.0 | 13/02/2024 |
| Managed Vulnerability Scanning Service Definition | v1.0 | 13/02/2024 |
| Managed Firewall Service Definition | v6.3 | 09/08/2022 |
| DDOS Mitigation Service | v1.2 | 16/05/2023 |
| 2-Factor Authentication Service Definition | v6.1 | 01/12/2021 |
| Service Definition | Version | Effective Date |
|---|---|---|
| Unity on a SIM Service Definition | v1.5 | 23/08/2020 |
| Mobile Service Definition | v1.2 | 27/04/2015 |
| Mobile Messaging Service Definition | v1.2 | 16/07/2018 |
| Name of Document | Version | Effective Date |
|---|---|---|
| On-premises Maintenance Service Definition | – | 03/2022 |
| Name of Document | Version | Effective Date |
|---|---|---|
| Redcentric Master Service Agreement | – | 09/2020 |
| Redcentric Cyber Security Terms and Conditions | – | 02/2024 |
| Data Centre Access Procedure | 1.9 | 02/2024 |