Unified Communications

A robust cloud-based unified communications solution consolidates multiple distinct tools into one seamless interface to drive efficiency. The essential capabilities include:

• Enterprise voice: Replacing legacy hardware with advanced VoIP telephony, offering features like intelligent routing, call recording and seamless forwarding to mobile devices.
• Video collaboration: Enabling face-to-face interactions for dispersed teams through high-definition video conferencing, screen sharing and meeting recording.
• Real-time messaging: Moving beyond email to instant individual and group chat, allowing teams to make decisions faster and share files securely within a persistent channel.
• Presence and collaboration: Allowing users to see colleague availability instantly and collaborate on shared documents in real time, aligning cross-functional teams on goals.

While both operate in the cloud, they serve different primary audiences.

• UCaaS (Unified Communications as a Service): This is focused on internal collaboration. It connects your employees via voice, video and chat to improve productivity and daily workflows.
• CCaaS (Contact Centre as a Service): This is focused on external customer experience. It provides the tools your agents need to handle high volumes of inbound customer interactions across phone, email, webchat and social media, usually involving advanced queuing and analytics.

While some unified communications suppliers rely on the public internet, we recommend using a dedicated, high-speed internet connection. As your ISP and voice provider, we can prioritise your voice traffic across our networks to guarantee crystal-clear call quality.