END OF ISDN / PSTN

Get prepared and keep your phones ringing and your organisation connected

If you have analogue phone lines, ISDN or broadband services BT’s plan to decommission these services will come into effect in 2027.

To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to know.

What is the ISDN / PSTN switch-off?

In November 2017, BT Openreach announced their timescales to switch off analogue and ISDN lines in 2027, effecting PSTN-based services and some broadband services. BT Openreach are taking a phased stop sell approach at individual city locations taking place between December 2020 to August 2023.

When a location has met its stop sell deadline, then analogue and ISDN lines cannot be purchased or have additional features or changes made to existing services.

If you’re unsure on what to do and get prepared, our resources and advice should help you.

Get in touch


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    BT’s plan to decommission PSTN and ISDN lines will come into effect in 2027. To get prepared and to future-proof your infrastructure we’ve pulled together some key information here for you.


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