Confidently record, tag, and store your calls to meet compliance requirements and support training needs.
Unlock the potential of capturing every telephone conversation with your customers through our comprehensive call recording and voice AI solutions. Gain a deeper understanding of the customer experience, identify areas for improvement, and extract valuable insights into customer motivations and sentiments.
Our offerings empower organisations to leverage call data for compliance, quality assessment, and integration into advanced analytics and workflows, generating actionable insights for continuous enhancement.
We have gained valuable insight from the call recording system such as how many patients were hanging up without having their calls answered. This enabled us to take remedial action, rerouting calls to a Patient Contact Centre which answers as the appropriate surgery and books patients’ appointments.
Your organisation can gain significant benefits from being able to record and transcribe every customer interaction, and easily see a positive or negative score or analyse it by keyword. Benefits are:
See how Redcentric supports Thompsons Solicitors to enable company growth with a compliant and integrated communications system which removes the complexity of their previous legacy system and unharnesses their in-house IT teams from the burden of the day-to-day.
Our cloud-based call recording and voice AI platform provides you with a wide range of features, including:
We make it easy for you to record calls and then analyse them by providing a fully managed service from the cloud. This enables you to capture every interaction regardless of where it is routed or to which device within your organisation. Our recording platform puts you in control of what is recorded, what is retained and who has access to those recordings.
We also provide you with an opportunity to drive additional value from call recording by leveraging our voice AI service with its advanced analytics. This enables you to drill into each call, search transcriptions by keyword and score calls to deliver significant customer and operational insights.
To obtain a budgetary quote for call recording and voice AI in your organisation and to discover more about the capabilities and benefits that it can offer you, simply complete the form.
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By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.
Managed Communications
Adapt your business communications through IP telephony, enabling scalable and flexible solutions to bolster call routing and incorporate advanced communication features.
Hosted IP Telephony
Equipping your business with the essential tools to facilitate collaboration among teams, fostering synergy and enabling the delivery of exceptional outcomes.
IT Collaboration
Centralise your communications to cultivate a uniform customer experience across various channels, encompassing web chat, email, social media, SMS, WhatsApp, and calls. Our dedication to Omni-channel optimisation ensures a cohesive strategy, delivering a unified experience for your customers across diverse communication platforms.
Omnichannel Solutions
Deepen your insight into your organisation's performance and processes through features like smart missed call reports, call handling analysis, and team performance charts. Our focus on Call Reporting empowers you with comprehensive tools to assess and optimise various aspects of your communication strategy, contributing to enhanced operational efficiency and informed decision-making.
Call Management Solutions
Seamless communications across diverse devices, streamlining interactions with the ease of instant messaging, video, and web-based conferencing. Our commitment to Unified Communications ensures a cohesive integration of these technologies, fostering effortless and efficient communication experiences for your team and clients alike.
Unified Comms