Leverage call data insights to minimise call wait times, ensure swift routing to the appropriate department, and elevate the overall customer call experience. Enhance efficiency with robust call reporting and management.
The manner in which you communicate significantly influences customer retention and experience. Elevate customer service through comprehensive call data that is both presentable and reportable. Identify peak call periods, analyse call waiting times, leverage call analysis for informed decision-making, and utilise ‘Smart Missed Calls’ to meet customer expectations.
Our cloud-based call reporting and management software, powered by the award-winning technology from Akixi, equips you with the insights needed to drive process changes, enhance call handling, streamline inbound calls, and achieve greater organisational efficiencies.
One Saturday morning, following some out of hours test calls, one of the depots called me and said they were going through their ‘Smart Missed Calls’ list and then calling back to help with new enquiries or queries. Whilst it was a test call that this depot had spotted, it really showed the value the Akixi missed calls reporting was adding.
There are many benefits that you will gain from greater insights into your call traffic and processes including:
Use your communications to set you apart from the competition. Deliver a greater customer experience, support your team’s productivity and create a highly available workforce.
Our call reporting and management software delivers you:
Get insights and work with a trusted team to understand your call analytics. We host your solution in our highly resilient and secure cloud, layering your call analytics on top of your Redcentric IP telephony or PSTN calling solution.
We get to know your business and what you’re looking to achieve. Our experience in understanding call analytics to design call flows and driving an increased call experience can be seen for organisations such as Howdens, Armstrong Watson and The Practice Group.
Discover more about the capabilities and benefits of call management software, simply complete the form.
"*" indicates required fields
The dashboard provides the ability to analyse the length of calls & length of time to answer calls, this information has supported the practice manager in adjusting the staff workflow and improving call answering, reducing call waiting time by 50%.
Victoria Health Centre
By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.
Managed Communications Services
Centralise your communications to cultivate a uniform customer experience across various channels, encompassing web chat, email, social media, SMS, WhatsApp, and calls. Our dedication to Omni-channel optimisation ensures a cohesive strategy, delivering a unified experience for your customers across diverse communication platforms.
Omnichannel Contact Centre Solutions
Seamless communications across diverse devices, streamlining interactions with the ease of instant messaging, video, and web-based conferencing. Our commitment to Unified Communications ensures a cohesive integration of these technologies, fostering effortless and efficient communication experiences for your team and clients alike.
Unified Comms Solutions
Equipping your business with the essential tools to facilitate collaboration among teams, fostering synergy and enabling the delivery of exceptional outcomes.
Collaboration Solutions
Adapt your business communications through IP telephony, enabling scalable and flexible solutions to bolster call routing and incorporate advanced communication features.
Hosted IP Telephony
Maximise the utility of your current investments while transitioning toward scalable cloud telephony functionality. Our focus on SIP Trunks facilitates a seamless integration, empowering your communication infrastructure with enhanced flexibility and efficiency.
SIP Trunk Service