If you missed the Best Practice Birmingham 2024 event, don’t worry – our experts are here to share everything you need to know! Over two action-packed days, we joined healthcare professionals, exhibitors, and thought leaders for an incredible showcase of innovations and ideas aimed at transforming primary care.
The event was filled with insightful talks, engaging workshops, and plenty of lively discussions. From ground breaking technologies to hands-on demonstrations, it was an exciting opportunity to connect and explore the future of healthcare together. Here’s a recap of the highlights and the conversations we had at the Redcentric stand.
At the heart of the action, the Redcentric stand became a hub for meaningful conversations, as our team introduced visitors to our latest advancements in voice AI, patient callback solutions, and seamless electronic patient records (EPR) integration for GP practices. Many visitors shared with us the pressing needs in primary care today, and we discussed how Redcentric’s technology can alleviate these wide-felt challenges, streamline processes, and enhance their patients’ experience.
Conversations focused on innovative solutions
Throughout the event, the spotlight was on our Patient Callback Service, featuring the “Keep My Place in the Queue” (KMPIQ) functionality. This solution resonated strongly with healthcare professionals that face the issue of managing long call wait times. KMPIQ allows patients to request a callback, while still maintaining their place in the queue, providing a seamless experience that reduces abandoned calls and missed appointments. Attendees appreciated the flexibility of KMPIQ, particularly its ability to be activated during peak times, ensuring better call volume management and improved patient satisfaction.
In addition, we showcased the Automated Receptionist Callback (ARC), which integrates directly with clinical systems. This feature, which allows patients to request callbacks from the practice’s website, garnered significant interest. Integration with EPR highlighted the personalised and efficient patient interactions, providing them with a crucial advantage in busy GP practices striving to enhance patient engagement and streamline workflows.
Key insights from Best Practice Birmingham
The event featured a range of thought-provoking presentations, with a strong focus on modernising general practice as a key driver for healthcare transformation. Notable sessions included:
- Modern general practice transformation: An insightful session exploring strategies for aligning capacity with patient needs, improving satisfaction, and boosting staff morale. Real-life examples where shared to highlight the practical benefits of implementing transformative changes.
- Primary care at scale: Attendees gained valuable insights into the benefits of scaling up primary care, from improved efficiency and resilience to enhanced patient outcomes. Speakers demonstrated the positive impact and first-hand experience of centralising functions and leveraging advanced tools to tackle common challenges.
- Conversational AI voice agents: An in-depth look at voice AI technology underscored its role in automating patient calls and appointment bookings. With capabilities like first-ring call answering, language customisation, and seamless integration with practice tools, our solution offers a cost-effective alternative to traditional phone systems, tailored to meet the needs of the modern, digitally enabled GP practice.
- Cyber security: A necessary requirement to secure the digital environment in the face of myriad threats to Primary Healthcare systems. Cyber security should not be considered in isolation, rather designed into Digital Transformation programmes, to ensure resilient delivery of healthcare in the face of online threats.
A positive outlook for the future
Redcentric’s team left Best Practice Birmingham inspired and ready to build on the connections made, confident that our offerings align perfectly with the evolving needs of the primary care sector.
If you couldn’t attend, connect with us to learn more about our innovative solutions and how they can support your practice’s journey towards greater efficiency and patient satisfaction. Read more about our healthcare solutions.
