CONFEDERATION OF BRITISH INDUSTRY (CBI) CASE STUDY

Challenges

• The CBI has 11 offices, including one in Brussels and one in Washington. The majority of personnel based at CBI HQ, London, with operational teams UK wide and overseas
• Managing CBI’s IT environment requires a workforce that is diverse in size and skills at each location
• A global presence means that it is essential to access data securely 24/7 and voice communications must be efficient and economic. It is costly and inefficient to place IT staff with the range of skills required at each site.

• Redcentric’s managed, centralised solution provides comprehensive IT and telecommunications support and management for all CBI employees. Services operate under a single SLA backed by 24/7/365 support
• The infrastructure is based on the latest converged IP technology platforms
• A UK wide area network links each site underpinning the hosted IP telephony service providing IP voice connectivity to international offices – offering free calls between all sites
• Redcentric’s Managed Backup Service secures CBI’s core data and provides immediate access to stored data at Redcentric’s Tier 3 data centres. Access to critical data is also facilitated through the provision of CBI-wide Internet access via two Tier 1 Internet feeds directly into the CBI WAN and provided over Redcentric’s MPLS network.

Business benefits

• Fast access to securely stored and replicated corporate data and information
• The CBI is now communicating at the speed of light, enabling CBI people to focus on what they do best – supporting UK business
• CBI’s data security objectives are met as is the strategic need for a flexible, economic and modern communications infrastructure.

Operational benefits

• 24/7 access to the right skills in the right place
• Centralised management and deployment of all IT needs and resources
• Redcentric provides the resilient infrastructure and operational skills to deliver support and strategic leadership driven by the CBI IT professionals.